Returns & Cancellations Policy
All of the products under HERMOSA are authentic and are made under supervision of the manufacturer. Thorough quality check has been taken into consideration before shipping out the products to you but incase of any concerns regarding the same, you can drop us an email at support@hermosaapparel.com and we would be happy to help you.
RETURN:
We don't offer return/refund against customised outfits since the process is very transparent & the clients themselves choose every small detail. No Cancellations are applicable once the order is confirmed.
REPLACEMENT:
However, if there is a genuine defect/damage in the received product, a replacement will be offered.
How to raise a replacement request in case of a defective piece-
1. Please make an uncut unpacking video of the received parcel. Please ensure you record the parcel from a 360 degree angle and show the sealed packet on the camera along with the printed shipment label. Please proceed to unpack the video and check the product thorougly. In case a defect is noted, please record the same clearly on camera. Please ensure that the video is uncut and shot continuously without any editing whatsoever.
2. NO REPLACEMENT REQUESTS WILL BE ENTERTAINED IN THE ABSENCE OF AN UNCUT UNPACKING VIDEO.
3. The replacemement request along with the opening video and relevant images of the defect must be raised with our team over Whatsapp/E-mail within 48 hrs of receiving the product post which no further requests will be entertained. Whatsapp - +918448283905 or email at - support@hermosaapparel.com
4. Our team will get back to you within 48 hrs of receiving the request. Once the replacement request is approved, we will generate the pickup request thru our courier partners and your shipment will be picked up in 24 hours.
Please ensure that the product is unused and returned in its original packaging along with all tags intact. Hermosa Apparel reserves the right to refuse a return if the product is shipped without its original tags, packaging and content or if the product is found to be used/worn upon its return.
5. On receipt of the returned product, our team will conduct a quality check and proceed to ship the replacement. Hermosa Apparel reserves the right to refuse a return if the product is found to be used and worn upon its arrival. Please note that the entire process of replacement may take upto 12-15 working days. Your cooperation and patience during the same will be highly valued.
We are reachable via email/phone call/whatsapp for any further queries regarding the make of our products.